Flight Delay: What Happens to My Booked Transfer?

The most common question before a pickup is: “And what if my flight is delayed?” The short answer: your chauffeur knows before you do. The long answer distinguishes several cases.

Case 1: the flight lands later

Your chauffeur tracks the flight via the flight number. If the plane lands 40 minutes later, the pickup time moves by 40 minutes – automatically, without you having to do anything. The 60 minutes of free waiting time only start from the adjusted pickup time. The fixed price stays the same.

Case 2: the flight lands early

Tailwinds happen. Since the chauffeur tracks the flight, they will usually be there early too. If you reach the meeting point before them: just call or send a message – you receive the contact details with your booking confirmation.

Case 3: missed connecting flight

If you are rebooked onto a later flight, send us the new flight number – by WhatsApp, phone or email. We will reorganise the pickup. If it is delayed by several hours, a different chauffeur may take over; for you, only the name on the sign changes.

Case 4: diversion to another airport

Rare, but possible: in fog or thunderstorms, flights land in Nuremberg, Stuttgart or Salzburg. Get in touch as soon as you know where you have landed. A pickup there is often possible – as a new ride at the fixed price for that route.

Case 5: flight cancelled

Let us know as early as possible. You will find the cancellation terms in our terms and conditions; if the airline has demonstrably cancelled the flight, we will find a fair solution.

What do the 60 minutes of waiting time cover?

The waiting time is meant for everything that takes time after landing: passport control, baggage claim, reporting lost luggage, customs. It is not reserved for flight delays – flight tracking takes care of those. We only charge additional waiting time if nobody has appeared 60 minutes after the pickup time and we cannot reach you.

Our recommendation

Provide a mobile number that works after landing, and choose landing time plus 30 minutes as your pickup time (with checked luggage). That way, flight tracking and waiting time interlock so that you are picked up in practically every case without having to get in touch.

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How much buffer makes sense: Buffer time after landing. How the pickup works: Meet & greet with a name sign. The terms in detail: Terms and conditions (in German).